Shipping, Returns, & Exchanges

SHIPPING | RETURNS, REPLACEMENTS & EXCHANGES | PROPOSITION 65

SHIPPING AND DELIVERY - DELIVERY ZONES

Products will be shipped to the delivery address(es) specified during the ordering procedure provided such address(es) is(are) located within the Delivery Zone. Any delivery address located outside of the Delivery Zone will be refused during the ordering procedure.

Products purchased via the Website may only be delivered to a physical street address within the Delivery Zone.

The Domal will not process any order for which a post office box or APO/FPO address is provided.

Shipping and Delivery - Shipping costs

Standard Shipping (Ground) is provided for all US orders, except for pre-determined other specified specialty items. We do not currently offer 2 day, Overnight, Priority Overnight or Saturday shipping at this time. Delivery time for Standard Shipping (Ground) is expected to be 3 to 7 business days after processing. The delivery time runs from when your order has been processed.

Delivery Time - Problems of delivery

Any failure to deliver or late delivery exceeding eight (8) business days after the order has shipped, should be reported to Customer Service as soon as possible. In order for your claim to be accepted, please notify us within fifteen (15) business days from the date of confirmation of your order.

You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged product, etc.) by hand, if possible, on the delivery notice, and sign.

If the products do not conform to your order or you are not satisfied with them, you may return them for an exact replacement or request a refund according to the terms and conditions contained in the section entitled "Returns, Replacements & Refunds". See also Specific Terms and Conditions of Sale as applicable to your order.

RETURNS, REPLACEMENTS & EXCHANGES

Principles and procedure of return:

With the exception of pre-determined other specified specialty items, you may return any product ordered on the Website for exact replacement or refund within thirty (30) calendar days from the delivery date subject the terms and limitations set out below.

Returned products must be in their perfectly saleable, original condition and if applicable, packaging, together with their purchase invoice or a copy in the case of a partial return. The Domal has sole discretion in determining whether the products purchased via the Website are in original condition when returned.

Returning a product for exact replacement please contact The Domal at hello@thedomal.com and our Customer Experience team will provide instructions to complete your return.

If you choose a return shipping method outside of the approved shipping carrier provided by Customer Service, The Domal will not be responsible or liable if any item you return to the Website is lost, misdirected or delivered late insofar as you have to bear the risks of the shipping you have chosen.

Refunds

If you request a refund, The Domal will use commercially reasonable efforts to ensure that any refund will be made within ten (10) business days of receipt of the product returned by crediting your debit or credit card. 

Product Purchase Limitations

To ensure better service and better availability of our products, The Domal may limit the quantity of products that can be purchased for any item, on any single order or across multiple orders to a customer or address. The Domal reserves in its sole discretion the right to determine what quantity restrictions will be put in place for an item, order, or orders. To ensure the observance of these restrictions, The Domal reviews your order and processes your purchase history. In case of non-observance, our Customer Service or Store Associates may contact you and may refuse further transactions with you, for a period of 2 years from your last purchase. For more information please read our Privacy Policy.

PROPOSITION 65 (CA RESIDENTS)

Attention California residents. Proposition 65 Warning: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to the States of California to cause birth defects or other reproductive harm. This warning does not apply to Baccarat decanters, flacons, stoppered pitchers, mustard and jam pots.